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Pointers and Guide for Helping with PCs
Author: Zach Gilliam Reference Number: AA-00670 Views: 426 Created: 2020-04-21 17:54 Last Updated: 2020-04-21 17:54 0 Rating/ Voters
  • #1 priority is to refer the store associate to the refresh station.

 

  • All PC’s must be refreshed before re-leased. I have attached a common issue article as that maybe most of the calls.

 

  • Remember- they must refresh a PC and refresh will solve most problems.

 

  • Helpful hint- if the store has an acquisition unit they can enter “9999999999” as the item number and it will refresh with Windows 10. (" acquisition unit" is a product that is usually bought from a franchise store and the SKU is not recognized in the system) 

 

  • Other than that you may be assisting them to connect to Wi-Fi but there is not much else you can assist with.
Attachments
Refresh Station - Common Issues.pdf 0.2 Mb Download File
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