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Samsung Smart TV Remote Not Working
Author: Zach Gilliam Reference Number: AA-00463 Views: 1589 Created: 2018-06-07 00:12 Last Updated: 2018-06-07 00:12 0 Rating/ Voters
If a Samsung Smart Remote is not working: 

  • Open the battery compartment on the back of the remote and remove the batteries. 
  • Press and hold any button on the remote for 20 seconds. 
  • Release the button and reinsert the batteries and put the battery cover back on.


If the buttons on the remote are working:

  • Switch off the TV,  and unplug the TV from the power outlet. 
  • Press and hold the power button on the TV for 30 seconds and then release.

  • (How to check if the buttons on the remote are working:) 

    1. Turn on the camera on any smartphone.
    2.  Point the camera at the sensor on the remote.
    3. Press any button on the remote. 
    4. If you can see a light flashing in the sensor the remote buttons working. (If you do not see a light flashing the button aren't working)

    Try to pair remote to the TV again:

    When turning on the TV for the first time, the Samsung Smart Remote should pair to the TV automatically. 

    If the Samsung Smart Remote does not pair to the TV automatically try using the following steps: 

    • Point it at the remote control sensor of the TV
    • Press and hold the return and play/pause buttons simultaneously for 3 seconds or more. (If this doesn't work try the next step)
    • Press and hold the BACK button and the EXTRA's button for 3 seconds or more. 


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